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Day: April 30, 2006

42% of UK Small Businesses feel left in the lurch after purchasing technology

On January 2006, Cisco reported “British small businesses are receiving inadequate customer support and intelligence prior to making crucial technology buying decisions. According to the survey of 400 UK small businesses, the majority of small businesses (42%) feel left in the lurch after purchasing technology, due to insufficient post-sales support or training.” I came across this article on outserve.biz blog, and the author of blog comments “ I think the above can be caused by the standard VAR (value added reseller) model, whereby the emphasis (and majority of the income and therefore profit) is centred on the initial sale with…

Sony Ericsson P990i – the waiting game

I have been awaiting for this phone since back end of last year. Vodafone and Carphone Warehouse is promising delivery in May 06. I am not sure I believe any of them, as they both promised delivery in Q1 06 before. What do you use and why? I am looking for an alternative if SE 990i is further delayed. David, thanks for your suggestions through Skype and your blog. Update 1: Signed up with O2 and got XDA Mini S. Vodafone just lost me as a customer, as they were not flexible enough to upgrade my phone free and sign…

HSBC Launches Accounts Payable Integration

Continuing from my previous article, Two Heavy Weights enter EIPP market, GT News reported in March that HSBC has launched A/P integration service. HSBC calls this service, Accounts Payable Integration (API). I wish they chose a different name. In our industry, API stands for Application Programme Interface. APIs are needed to build interfaces between different programmes, for example, connecting ebdex Document Exchange to Access Accouting, Mamut, Oracle or any other. “HSBC API is an integrated accounts payable solution, the first in a series of a new suite of accounts payable solutions launched by HSBC. The platform accepts all types of…