This is my response to customer service post written by Andrew Scott, CEO of Rummble, mentor of Tech Mission London 09 and alum of Webmission08 Hey Andrew, interesting thought provoking article. What most of us would love to hear is how you scale Rummble’s own customer service. At http://edocr.com, most queries comes through “contact us”. We also use Twitter heavily, experimented with UserVoice and restarted using GetSatisfaction. Our FAQs are incomplete and we do not have a forum at present. There is a further distinction that need due attention. I assume this is true with most tech companies. Our queries…
The man who built Manchester's Tech Startup Ecosystem