Customer Profiling

So, you are a start-up bringing your first product to market and potentially every business on the planet is a target. How do you decide which companies to target initially? This is when customer profiling become important. Customer profiling focuses you to identify the type of company you believe you have a higher chance of […]

Vital Topics – Manchester Business Schools

I just got back from listening to Martin Beaumont, chief executive, Co-operative Group Ltd at Manchester Business School. Martin spoke passionately about the corporate turnaround that is taking place within Co-op Group under his leadership. Their vision is to be the best co-operative business in the world. How does this vision relate to typical UK […]

Vyew – threat to gotomeeting and webex – perhaps not yet

I recently came across vyew pronounced as “view” from Zoli’s and Dennis Howlett’s blogs. In the past I have trialled both gotomeeting.com and webex, and came to the conclusion that webex is priced too high and bandwidth hungry. So, I was going to settle with gotomeeting.com. We need a on line meeting product that has […]

42% of UK Small Businesses feel left in the lurch after purchasing technology

On January 2006, Cisco reported “British small businesses are receiving inadequate customer support and intelligence prior to making crucial technology buying decisions. According to the survey of 400 UK small businesses, the majority of small businesses (42%) feel left in the lurch after purchasing technology, due to insufficient post-sales support or training.” I came across […]

HSBC Launches Accounts Payable Integration

Continuing from my previous article, Two Heavy Weights enter EIPP market, GT News reported in March that HSBC has launched A/P integration service. HSBC calls this service, Accounts Payable Integration (API). I wish they chose a different name. In our industry, API stands for Application Programme Interface. APIs are needed to build interfaces between different […]

Should Corporate Social Responsibility (CSR) be taken seriously?

I just came home from attending a lecture given by my friend, Felix Martin, Alum of Manchester Business School on CSR. For simplicity, he titled the presentation “Should psychology of CSR permeate management decision making?”. Felix is corporate counsel at GE Commercial Finance. Based on the case studies and discussions that took place, I split […]