On January 2006, Cisco reported “British small businesses are receiving inadequate customer support and intelligence prior to making crucial technology buying decisions. According to the survey of 400 UK small businesses, the majority of small businesses (42%) feel left in the lurch after purchasing technology, due to insufficient post-sales support or training.” I came across this article on outserve.biz blog, and the author of blog comments “ I think the above can be caused by the standard VAR (value added reseller) model, whereby the emphasis (and majority of the income and therefore profit) is centred on the initial sale with…
The man who built Manchester's Tech Startup Ecosystem